Home Local News City National Bank Restricting Lobby Access. Customers Can Still Use Drive-Thrus and Schedule Appointments.

City National Bank Restricting Lobby Access. Customers Can Still Use Drive-Thrus and Schedule Appointments.




From City National Bank:

As the COVID-19 situation continues to evolve, City National Bank wants you to know we are here for you and our communities. We are taking precautionary measures to ensure the health and well-being of our customers and employees. Starting March 23, 2020 at 4 pm, all CNB branch lobbies will be temporarily restricted to employees; however our drive-thru’s will operate as normal. Customers who need to be seen in person to speak with a loan officer, open a new account, or access a safe deposit box may do so by scheduling an appointment. To schedule, please contact your local branch or utilize the communication tools provided within our website and mobile banking app.

Our drive-thru representatives will be able to assist with issuing debit cards, cashier checks, money orders, and all other teller transactions.

We understand the financial strain that COVID-19 may impose on our customers. If you are needing assistance regarding your current financial situation, please do not hesitate to reach out to discuss a possible solution. In times like these, it is important to know that your community bank is here for you. Please take comfort knowing that your funds are safe, and CNB is prepared to handle these circumstances.

While we are limiting lobby access, we want to ensure you that our staff will continue to support you and your banking needs. We encourage you to utilize our drive-thru’s, ATMS and our digital banking tools, such as:

• Online Banking
• Mobile Banking App
o Mobile Deposit – Apply via app
o Account balance and transfers
o Bill Pay – Must be enrolled online prior to access on mobile app.
o Online Support
o Manage Debit Card Status
o Mobile Alerts
• Telephone Banking
• Electronic Statements

We ask our customers to stay diligent in monitoring fraudulent or suspicious activity. CNB’s Fraud Center will contact you if fraud is suspected on your debit card. We want to reiterate that we will never request your online banking credentials when contacting you. If you have not been contacted by the fraud center, but suspect fraud on your card please do not hesitate to contact us.

If you have any questions regarding the products mentioned please reach out to our customer service representatives at 833-501-8764, Mobile App Online Support or on our website via our CONTACT US form. City National Bank will continue to monitor the COVID-19 situation by following CDC guidelines and instructions from our local health and government officials. Please continue to follow us on our website or here on our Facebook page as the situation progresses. Our thoughts are with those who have been impacted by COVID-19 and we are here to support you during these difficult times.


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